How to Evaluate Managed Services Performance
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Okay, so youre thinkin about how to, like, really see if your managed services provider (MSP) is actually, ya know, doin a good job? Its not just about whether the computers are on, right? Its way more nuanced than that. Evaluating managed services performance is crucial, and if you dont keep an eye on things, you might be throwing money down the drain!
First off, gotta figure out what youre actually expecting.
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Did you have specific goals when you hired them?
check Maybe it was to reduce downtime, or improve security, or just free up your IT staff to, you know, actually innovate instead of fixing printers all day. Whatever it was, write it
down.
managed it security services provider Seriously. If it aint written down, its just a wish, not a goal.
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Then, think about key performance indicators, or KPIs.
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These are the metrics thatll tell you if youre hitting those goals.
check Things like uptime percentage (how often are your systems actually running?), the number of security incidents (are they keeping the bad guys out?), and the average time it takes them to resolve an issue (how fast do they fix stuff when it breaks?). Dont go overboard with the KPIs, though.
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A few really good ones are better than a million that you never look at.
Communication is super important too. managed it security services provider Are they keeping you in the loop? Do they provide regular reports that are, like, actually understandable?
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Or are they just throwing jargon at you hoping you wont ask questions? A good MSP will be proactive, not reactive.
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Theyll tell you about potential problems
before they become actual problems.
And dont forget about your employees! Are they happy with the service?
How to Evaluate Managed Services Performance - managed it security services provider
Are they finding it easier to do their jobs? Ask them! Their feedback is invaluable. If everyones complaining about how slow the network is, or how they can never get help when they need it, thats a big red flag, no matter what the reports say.
Finally, remember that evaluating performance isnt a one-time thing.
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Its an ongoing process.
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Schedule regular reviews with your MSP to discuss their performance and make sure youre both on the same page. Technology changes so fast, and your business needs change too. Your managed services agreement should be flexible enough to adapt to those changes. If it aint, you might wanna start shopping around.
How to Evaluate Managed Services Performance - managed it security services provider
managed it security services providerHow to Migrate to a Managed Services Model