What is Tier 1 IT Support?

What is Tier 1 IT Support?

What is Tier 1 IT Support?

Okay, so youre asking, "What is Tier 1 IT Support?" Hmm, its not rocket science, let me tell ya. Its basically the frontline, the very first point of contact when youre having tech troubles.

What is Tier 1 IT Support?

What is Tier 1 IT Support? - managed it security services provider

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    Think of it like this, your computers acting up, maybe you cant get online, or your printer just decided to stage a rebellion and refuses to print.

    What is Tier 1 IT Support?

    What is Tier 1 IT Support? - managed services new york city

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      Who do you call first?

      What is Tier 1 IT Support? - managed service new york

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      Yep, probably Tier 1.


      Theyre the folks who handle the most common, easily solvable issues. Theyre armed with a knowledge base -- a fancy term for a collection of solutions to typical problems -- and theyre trained to follow scripts. Its not their job to perform deep technical investigations, no way! Theyre more like detectives solving simple mysteries. "Is it plugged in?"

      What is Tier 1 IT Support? - managed service new york

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      "Have you tried turning it off and on again?" You know, those kind of questions.


      Dont expect them to rewrite code or troubleshoot complex network configurations. Thats definitely not their expertise. Their main job is to quickly resolve your issue, if they can. If they cant, or if the problem is too complicated, theyll escalate it to Tier 2, which is a whole other ballgame. Its all about efficiency, see? Get the easy stuff out of the way so the more experienced folks can focus on the real head-scratchers. So, yeah, thats Tier 1 in a nutshell.

      What is Tier 1 IT Support? - check

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      Simple, right?

      What is IT Support?

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