How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY

How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY

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Okay, so youre thinking bout gettin a Managed Services Provider (MSP) in New York, huh? How to Find a Managed Services Provider Specializing in Your Industry in NY . Smart move, probably.

How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - check

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But hold on a sec, you just cant jump in without lookin at their Service Level Agreement (SLA)!

How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - check

    Its like, the contract, the promise, the... well, its important!


    Evaluating an MSPs SLA aint exactly a walk in the park, particularly around here in NY, where things are, shall we say, intense. First things first, dont just skim it! Actually read the darn thing!

    How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed service new york

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    (Seriously, youd be surprised how many people dont).


    Now, whatcha gotta pay attention to? Well, uptime is HUGE. How often will your systems be, yknow, up?

    How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed services new york city

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    99%? 99.9%? That little decimal point makes a big difference! And what happens if they dont meet that uptime?

    How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed service new york

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    Are there penalties?

    How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed it security services provider

      Service credits, maybe?! Dont let em weasel out of that.


      Response time is another biggie.

      How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - check

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      If something breaks, how quickly will they respond? Is it 24/7 monitoring and immediate action, or do you gotta wait til Tuesday morning? Think about whats crucial for your business. A five-minute outage for, say, a little blog, aint the end of the world. But for a financial firm trading millions? Fuggedaboutit!


      Then theres scope! Whats actually covered? Are they just lookin after your servers, or are they handlin your network too?

      How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed service new york

        Security?

        How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed it security services provider

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        Data backups?

        How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed it security services provider

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        Make sure it clearly spells out everything theyre responsible for, so there aint no confusion later. (Trust me, you dont want confusion).


        Dont neglect to look at the reporting. How will they show you theyre meetin their obligations? Regular reports, dashboards, something?

        How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed it security services provider

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        You gotta be able to track their performance, or youre just trustin em blindly! And nobody wants that!




        How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed it security services provider

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        Furthermore, check out the escalation procedures. Who do you contact when things go sideways? Whats the process for gettin issues resolved quickly? Is there a clear chain of command? A good SLA will lay all this out.


        Now, I know, it sounds like a lotta work. It is!

        How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed service new york

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        But think of it this way: a well-vetted SLA is your protection. It ensures youre gettin what youre payin for, and it can save you a ton of headaches (and money!) down the line. So, yeah, do your homework!

        How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - check

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        Dont be a chump! You wont regret it!