How to Evaluate IT Managed Services Performance in NYC

How to Evaluate IT Managed Services Performance in NYC

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Alright, so you're in the Big Apple, NYC, and you've got yourself some IT managed services, right? But how do you actually, like, know if they're doing a good job? It's not always super clear, is it!


First off, ditch the tech jargon.

How to Evaluate IT Managed Services Performance in NYC - managed service new york

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managed services new york city Seriously. If they're just throwing acronyms at you, ask them to explain things in plain English.

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It's your money, your system, you deserve to understand what's going on. check Think about what you need.

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Are you always having network issues? managed service new york Are your employees constantly complaining about slow computers? These are real problems, and your IT managed service should be addressing them.


Then, look at response times. If your server crashes, how long does it take them to get it back up and running? check A good service will have a service level agreement (SLA) that spells this out. Make sure you're actually tracking if they're meeting those goals. Don't just assume they are!


Proactive maintenance, that's a big one too. Are they just fixing problems after they happen, or are they actively trying to prevent them in the first place? Regular security audits, software updates, that kind of thing. You want someone who's thinking ahead, not just reacting to fires.


Communication, duh! Are they keeping you in the loop?

How to Evaluate IT Managed Services Performance in NYC - managed service new york

    Do they provide regular reports? Are they easy to reach when you have a question or concern?

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    If you feel like you're always chasing them down, that's a red flag, for sure.


    And finally, don't forget about the cost. Are you getting good value for your money? Compare their services and pricing with other IT managed service providers in NYC, especially if you have been with them for a few years. Maybe you can get a better deal elsewhere, or maybe you'll realize you're already getting a pretty good bargain.


    It all boils down to this: are they making your life easier? Are they allowing you to focus on your business instead of constantly worrying about IT problems? If the answer is yes, then great! If not, it's time to have a serious conversation, or maybe even find a new IT partner. managed services new york city Good luck with that!

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