Alright, so you're in the Big Apple, NYC, and you've got yourself some IT managed services, right? But how do you actually, like, know if they're doing a good job? It's not always super clear, is it!
First off, ditch the tech jargon.
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How to Evaluate IT Managed Services Performance in NYC - managed it security services provider
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How to Evaluate IT Managed Services Performance in NYC - managed it security services provider
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Then, look at response times. If your server crashes, how long does it take them to get it back up and running? check A good service will have a service level agreement (SLA) that spells this out. Make sure you're actually tracking if they're meeting those goals. Don't just assume they are!
Proactive maintenance, that's a big one too. Are they just fixing problems after they happen, or are they actively trying to prevent them in the first place? Regular security audits, software updates, that kind of thing. You want someone who's thinking ahead, not just reacting to fires.
Communication, duh! Are they keeping you in the loop?
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And finally, don't forget about the cost. Are you getting good value for your money? Compare their services and pricing with other IT managed service providers in NYC, especially if you have been with them for a few years. Maybe you can get a better deal elsewhere, or maybe you'll realize you're already getting a pretty good bargain.
It all boils down to this: are they making your life easier? Are they allowing you to focus on your business instead of constantly worrying about IT problems? If the answer is yes, then great! If not, it's time to have a serious conversation, or maybe even find a new IT partner. managed services new york city Good luck with that!