Okay, so youre thinking about hiring a New York MSP (Managed Service Provider), right? How to Migrate to the Cloud with a New York MSP's Help . Smart move! check But before you sign on the dotted line, you gotta understand their SLA, thats their Service Level Agreement. managed it security services provider Thing is, those things can be, well, kinda overwhelming. Lets break it down, like, human-style.
First off, dont just skim it! Actually, read it! I know, I know, its probably full of jargon and legal-ese. But trust me, its worth the headache. The SLA basically says what the MSP promises to do for you, and (more importantly) what happens if they dont do it.
Think of it like this: its their promise, and your safeguard.
So, what should you be looking for? Well, response times are HUGE. How quickly will they respond to your IT emergencies?
How to Evaluate a New York MSP's Service Level Agreement (SLA) - managed it security services provider
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(Like, if the whole network goes down, how fast will they be on it?) The SLA should spell this out in detail. Different problems might need different response times, so make sure its clear!
Next, uptime guarantees. check How often will your systems be up and running? Nobody expects 100% uptime (thats basically impossible), but the higher the percentage, the better. Look for something like 99.9% or higher. What happens if they dont meet that uptime? Are there penalties?
How to Evaluate a New York MSP's Service Level Agreement (SLA) - managed it security services provider
- managed services new york city
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Do you get money back (service credits)?
managed services new york city This is crucial!
Beyond the basic speed and availability, consider the scope of services.
How to Evaluate a New York MSP's Service Level Agreement (SLA) - managed it security services provider
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- managed it security services provider
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What
exactly are they covering? Are they just monitoring your servers, or are they also handling backups, security updates, and user support? (Because, those things are important too, ya know!). Make sure the SLA aligns with what you actually
need.
And dont be afraid to negotiate! managed it security services provider If something doesnt seem right, or if you want a different level of service, ask them to change it. A good MSP will be willing to work with you. If theyre not, thats (maybe) a red flag.
Finally, understand the fine print.
How to Evaluate a New York MSP's Service Level Agreement (SLA) - managed it security services provider
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What are the exclusions?
managed service new york What are the limitations of their liability? What happens if you want to cancel the agreement? All that boring stuff
matters!
Evaluating an SLA isnt exactly fun, but its super important. It protects your business and makes sure youre getting the IT support you need (and pay for!). Dont be shy about asking questions, getting clarification, and maybe even having a lawyer take a look. Good luck! You got this!
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