What is Break-Fix IT Service?

What is Break-Fix IT Service?

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Okay, so youve probably heard the term "Break-Fix IT Service" floating around, especially if youve ever dealt with computer problems at home or in a small business. But what exactly is it? Well, put simply, its exactly what it sounds like: you wait until something breaks, and then you call someone to fix it.

What is Break-Fix IT Service? - managed service new york

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(Pretty straightforward, right?)


Think of it like calling a plumber when your toilet overflows. You dont have a plumber on retainer checking your pipes every week. You only call when theres a problem – a leak, a clog, or a full-blown plumbing disaster. Break-fix IT works the same way.

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Your computer crashes? Your network goes down?

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You call an IT professional, explain the issue, and they come out to fix it.

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    (Hence, "Break-Fix").


    The biggest advantage of this model, at least on the surface, is that you only pay for what you need, when you need it. If everythings running smoothly, you dont owe anyone anything.

    What is Break-Fix IT Service? - managed services new york city

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    That can seem appealing, especially if youre on a tight budget or you dont anticipate many problems.

    What is Break-Fix IT Service? - managed service new york

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    (Who ever anticipates computer problems, though?)


    However, there are some potential downsides to consider.

    What is Break-Fix IT Service? - managed service new york

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    When something breaks, youre immediately in reactive mode. Youre losing time, productivity, and potentially money while waiting for the technician to arrive and diagnose (and hopefully fix!) the problem. Plus, since youre paying by the incident, you might end up spending more in the long run if you have frequent issues. Every little glitch becomes a billable event. (Ouch!)


    Another thing to keep in mind is that break-fix services are often focused on solving the immediate problem, not necessarily preventing future ones.

    What is Break-Fix IT Service?

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      The technician might fix your crashed computer, but they might not address the underlying reason why it crashed in the first place. (Think of it like putting a band-aid on a deep wound.)


      So, while the "pay-as-you-go" aspect of break-fix IT can seem attractive, its important to weigh the potential costs and risks against the benefits.

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      In many cases, a more proactive approach to IT management – like a Managed Services Provider (MSP) which monitors your systems and prevents problems before they happen – can actually be more cost-effective and less stressful in the long run. But for very small businesses or individuals with simple IT needs, break-fix might be a reasonable option. It really just depends on your specific situation and risk tolerance.

      What is Break-Fix IT Service?