Top Questions to Ask When Choosing an MSP in NYC

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Top Questions to Ask When Choosing an MSP in NYC

Okay, so youre hunting for an MSP in the Big Apple, huh? Scaling Your Business in NYC: How MSPs Can Support Your Growth . Thats...smart. I mean, managing IT yourself in NYC? Fuggedaboutit! But finding the right Managed Services Provider? It aint a walk in Central Park. You cant just pick the first one you see. So, what questions you gotta ask? Heres the lowdown, plain and simple, with a few imperfections, because nobodys perfect, right?


First off, dont skip this: "What services dont you offer?" Yeah, I know, seems weird to start there. But hear me out. Every MSP has strengths and weaknesses. If theyre trying to be everything to everyone, theyre probably not experts at anything. Find out their limitations upfront.

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managed it security services provider Maybe you need super- specialized cybersecurity, and theyre more about general helpdesk stuff. Good to know, right?


Next, "How proactive arent you?" I know, I know, a double negative! But seriously, you do not want an MSP that only reacts when something breaks. Thats just glorified break-fix. check You want someone whos actively monitoring your systems, anticipating problems, and patching vulnerabilities before they cause a headache. Ask about their monitoring tools, their patch management process. check You want to know theyre more than just fire fighters.


Then theres the money thing. managed service new york "How isnt your pricing structured?"

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Dont let them bamboozle you with jargon. Is it per user? Per device? Flat fee? Whats not included in the base price? Are there extra charges for after-hours support? Get it all in writing, so there arent any nasty surprises later.


And this is important: "What kind of experience havent you had?"

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I mean, you dont want to be their guinea pig, right? Ask about their client base. Have they worked with companies in your industry? Do they understand your specific needs and regulations? Dont be afraid to ask for references.


Also, you must ask, "What isnt your response time like?" When something goes wrong (and it will, eventually), how quickly will they respond? Do they have a service level agreement (SLA) that guarantees a certain level of responsiveness? What happens if they dont meet those guarantees?


Finally, "How arent you going to communicate with us?" This is huge.

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You need an MSP thats responsive and communicative. Will you have a dedicated account manager? How often will they check in? How will they keep you informed about security threats and system updates? Dont settle for radio silence.


Look, finding the right MSP is a big deal. Take your time, ask the right questions (even the weird ones!), and choose someone whos a good fit for your business. Youll thank yourself later. Good luck!