Okay, so youre thinking bout hiring a New York MSP, huh? Smart move! But before you jump in, gotta tackle that Service Level Agreement, or SLA. Dont just gloss over it, its like, the blueprint for what youre paying for.
First things first, dont assume anything. The SLA isnt some generic, one-size-fits-all kinda deal. You need to see what it actually covers. Read it, and I mean really read it.
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Now, this is where it gets interesting. Response times. managed it security services provider This is critical. managed services new york city How long will it take them to respond to a critical issue? An hour? Five? Thats a huge difference! And what about resolution times? Getting a response is one thing, fixing the problem is another. Dont let them just say "well get to it," demand specifics. Look for penalties if they dont meet those targets. Are there service credits, or something similar, if they fall short? If not, thats a red flag, I reckon.
And hey, what about exclusions? What isnt covered?
How to Evaluate a New York MSP's Service Level Agreement (SLA). - managed services new york city
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Dont forget about uptime guarantees. managed it security services provider Theyre promising 99.9% uptime? Great! managed services new york city But what happens when they dont deliver? Read the fine print. And whats their monitoring system like? How do they know when something goes wrong? Is it proactive, or are they just waiting for you to call?
Also, dont overlook the reporting. Do they provide regular reports on their performance? How often? What kind of data do they include?
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And listen, dont be afraid to negotiate! The SLA isnt set in stone.
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Finally, dont sign anything until youre completely comfortable. managed it security services provider This is a big decision, and you need to be sure youre getting what you need.
How to Evaluate a New York MSP's Service Level Agreement (SLA). check - managed it security services provider
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