How to Audit Your Current IT Support Provider

How to Audit Your Current IT Support Provider

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Lets face it: your IT support provider is a bit like your car mechanic.

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You rely on them to keep things running smoothly, but sometimes you wonder if youre really getting the best service (or the best deal).

How to Audit Your Current IT Support Provider - managed it security services provider

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Auditing your current IT support provider isnt about distrust; its about due diligence and ensuring youre receiving optimal value and security for your investment. Its about making sure theyre truly aligned with your business needs.


So, how do you go about auditing them in a way thats productive and not confrontational?

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Think of it as a health check, not an autopsy.


First, review your Service Level Agreement (SLA). (Yes, that document you probably skimmed over when you first signed up.) This is your contract, outlining the services they promised, response times, and performance metrics. Are they consistently meeting these benchmarks? Track instances where service fell short and compare them to the SLA.

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    This provides concrete evidence, not just gut feelings, when you bring up concerns. For example, is the average response time to a critical issue within the agreed-upon timeframe?

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    Documenting these instances is key.


    Next, assess their security practices. (This is crucial in todays threat landscape.) Are they providing regular security updates and patches? Do they conduct vulnerability scans? Are they offering robust protection against ransomware and other cyber threats?

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    Ask for documentation of their security protocols and incident response plans.

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    Dont be afraid to ask questions in plain language. If they cant explain how theyre protecting your data in a way you understand, thats a red flag.


    Consider the level of proactive support they offer.

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      (Are they just fixing things when they break, or are they preventing issues from arising in the first place?) A good IT provider should be proactively monitoring your systems, identifying potential problems before they impact your business. Ask them about their proactive monitoring tools and strategies.

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      Do they offer suggestions for improving your IT infrastructure and efficiency?


      Evaluate their communication and responsiveness. (Are they easy to reach when you need them?) Do they communicate clearly and effectively, avoiding technical jargon? Are they responsive to your inquiries and concerns?

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      A responsive and communicative IT provider is invaluable, especially during critical incidents.




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      Finally, compare their pricing to the market. (Are you getting a fair deal?) Get quotes from other IT support providers to see how their rates compare.

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      Just remember, the cheapest option isnt always the best.

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        Consider the quality of service, expertise, and security measures offered when making your decision. A slightly higher price may be worth it for superior service and peace of mind.


        Auditing your IT support provider is an ongoing process, not a one-time event. By regularly reviewing their performance, security practices, and pricing, you can ensure that youre getting the best possible value and protecting your business from potential IT risks. Its about ensuring a strong, reliable partnership that benefits your bottom line and allows you to focus on your core business.

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