Lets face it: your IT support provider is a bit like your car mechanic.
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How to Audit Your Current IT Support Provider - managed it security services provider
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So, how do you go about auditing them in a way thats productive and not confrontational?
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First, review your Service Level Agreement (SLA). (Yes, that document you probably skimmed over when you first signed up.) This is your contract, outlining the services they promised, response times, and performance metrics. Are they consistently meeting these benchmarks? Track instances where service fell short and compare them to the SLA.
How to Audit Your Current IT Support Provider - check
How to Audit Your Current IT Support Provider - check
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Next, assess their security practices. (This is crucial in todays threat landscape.) Are they providing regular security updates and patches? Do they conduct vulnerability scans? Are they offering robust protection against ransomware and other cyber threats?
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How to Audit Your Current IT Support Provider - check
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Consider the level of proactive support they offer.
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How to Audit Your Current IT Support Provider - managed it security services provider
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Evaluate their communication and responsiveness. (Are they easy to reach when you need them?) Do they communicate clearly and effectively, avoiding technical jargon? Are they responsive to your inquiries and concerns?
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How to Audit Your Current IT Support Provider - managed it security services provider
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Finally, compare their pricing to the market. (Are you getting a fair deal?) Get quotes from other IT support providers to see how their rates compare.
How to Audit Your Current IT Support Provider - managed services new york city
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How to Audit Your Current IT Support Provider - managed services new york city
Auditing your IT support provider is an ongoing process, not a one-time event. By regularly reviewing their performance, security practices, and pricing, you can ensure that youre getting the best possible value and protecting your business from potential IT risks. Its about ensuring a strong, reliable partnership that benefits your bottom line and allows you to focus on your core business.