Okay, so youre running a small business, right? And things are probably already feeling a little hectic (understatement of the century!).
Think of it this way: you wouldnt try to fix your car engine with a butter knife, would you? (Unless youre some kind of wizard mechanic, in which case, teach me your ways!). Same goes for your IT.
But what should you actually consider when looking at IT support? Well, first off, think about what you need. Do you just need someone to call when things break? (Break-fix, they call it). Or do you want someone more proactive, someone who monitors your systems and tries to prevent problems before they happen? (Managed services, thats the ticket!). Preventative maintenance, you know, like changing the oil in your car, keeps things humming along.
Cost is a biggie, obvs. But dont just go for the cheapest option. Seriously! managed service new york Sometimes, you get what you pay for. A super cheap service might be slow to respond, or they might not have the expertise to really fix the problem properly. managed service new york So, shop around, get quotes, and ask lots of questions. Like, whats their response time? managed services new york city What kind of experience do they have with businesses like yours? Do they offer remote support, or do they have to come on-site? (On-site can be a pain, especially if youre short on space!).
Security! Gotta think about security too. check Cyber threats are a real deal, especially for small businesses. You need someone who can help you protect your data from hackers and malware. (Think firewalls, antivirus software, and maybe even some cybersecurity training for your employees). Its not just about your own business, but about protecting your customers information too.
Communication is key. You want an IT support provider who can explain things in plain English, not just tech jargon. (Because, lets be honest, most of us arent fluent in Geek). They should be responsive, easy to reach, and willing to answer all your questions, no matter how dumb they might seem.
And finally, consider their reputation. managed it security services provider managed services new york city Ask for references.