Okay, so whats this "IT Support SLA" thing everyone keeps yapping about?
What is IT Support SLA? What is IT Support Documentation? . - managed services new york city
- check
- managed service new york
- check
- managed service new york
- check
- managed service new york
- check
- managed service new york
- check
- managed service new york
- check
What is IT Support SLA? - managed service new york
- managed service new york
- managed services new york city
- managed service new york
- managed services new york city
- managed service new york
- managed services new york city
- managed service new york
- managed services new york city
- managed service new york
- managed services new york city
- managed service new york
Think of it like this: you hire a plumber, right? You wouldnt just say, "Fix my leak," and hope for the best, would ya?
What is IT Support SLA? - managed services new york city
- managed it security services provider
- managed service new york
- managed services new york city
- managed it security services provider
- managed service new york
- managed services new york city
Its a contract--dont get me wrong--between you (the customer needing help) and the IT support provider (the folks fixing things). It lays out exactly what services theyll provide, how quickly theyll respond (thats a big one!), and what their responsibilities are. It isnt vague.
What is IT Support SLA? check - managed it security services provider
So, it might include things like: "Well respond to critical issues within 15 minutes," or "Well resolve 99.9% of network outages within 4 hours," or even "We will never, ever let your printer run out of toner (okay, maybe not that last one, but you get the idea!)."
The point is, its there to ensure you arent left hanging when something goes wrong. managed service new york This isnt just some friendly suggestion; its a legally binding agreement that holds the IT support provider accountable. managed it security services provider If they dont meet the agreed-upon service levels, there might be penalties involved. managed service new york Nobody wants that!
Now, SLAs arent always perfect.
What is IT Support SLA? - managed service new york
- check
- managed services new york city
- managed service new york
- check
- managed services new york city
- managed service new york
- check
- managed services new york city
- managed service new york
- check
- managed services new york city
- managed service new york