Okay, so you're staring down a managed services provider (MSP) contract in the Big Apple?
First, don't just skim it, alright? managed service new york Really read the darn thing. I know, I know – legal jargon is like a sleeping pill, but you cannot skip this step. What services are actually included? And, more importantly, what isn't? Sometimes, the things they don't tell you are more crucial than what they do. Are they covering data backup? Cybersecurity? Help desk support? managed services new york city Make a list, check it twice!
Then there's the Service Level Agreements (SLAs). These are basically promises, quantifiable promises, about how well they'll perform. managed services new york city What's their uptime guarantee? How quickly will they respond to emergencies? And what happens if they don't meet those commitments? Are there penalties? (There better be!) Don't accept vague statements like "we'll do our best." You need hard numbers and consequences, people!
Pricing is, obviously, a huge deal. But don't just look at the bottom line. Understand how they're charging you. Is it per user? Per device? managed it security services provider check Is it a flat fee?
And uh oh. One final thought. Do not, under any circumstances, fail to check their references. Talk to other businesses in NYC that use them. Ask them the tough questions. Are they responsive? Do they actually deliver on their promises? What's it really like working with them? This is invaluable insight you can't get from a brochure.
So yeah, evaluating an MSP contract is tough. But with a little diligence (and maybe a strong cup of coffee), you can find a partner that helps your business thrive, not just drain your bank account. Good luck!