Okay, so youre thinking about getting a Managed Services Provider (MSP) in the great state of New York, huh? managed services provider new york . Smart move!
How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed services new york city
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First off, and this is super important, make sure you actually understand the thing! (Seriously, I cant stress this enough). managed it security services provider Lawyers love using jargon, (and sometimes they do it on purpose, I swear!), so if something isnt clear, ask! Dont be shy, its your business were talking about here. Ask them to explain it in plain English, like youre talking to your grandma.
Then, dive into the specifics. What exactly are they promising? Uptime? Response times? Security updates? Be really clear on what theyre measuring and how theyre measuring it. For example, "99.9% uptime" sounds good, but what happens if they dont meet that? Are there penalties? managed it security services provider Credits on your account? Or are they just, like, "sorry, our bad"?!
Think about your business needs in New York. Is your business open 24/7? Then youll need an SLA that reflects that.
How to Evaluate a Managed Services Provider's Service Level Agreement (SLA) in NY - managed services new york city
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Also, look for escalation procedures. What happens if something goes wrong? managed services new york city managed services new york city Who do you contact? managed service new york How quickly will they respond? Is there a clear chain of command? You dont want to be stuck on hold for hours when your server is down, do you?!
Finally, remember that the SLA isnt set in stone. Its negotiable! Dont be afraid to push back and ask for changes. If theres something youre not comfortable with, speak up! They want your business (or at least they should!), so they might be willing to make concessions. Getting a good MSP can save you a ton of headaches and money, but only if you understand and agree with their SLA! Good luck!