How to Negotiate a Managed Service Agreement in NYC

How to Negotiate a Managed Service Agreement in NYC

managed service new york

Okay, so youre looking to hammer out a Managed Service Agreement, or MSA, in the Big Apple? Good for you! Its a smart move, especially in a city as fast-paced and tech-reliant as NYC. managed it security services provider But lemme tell ya, it aint always a walk in Central Park. Theres definitely some stuff you gotta keep in mind to make sure you aint gettin fleeced and you actually get what you need.


First off, know what you want. Like, really know. Dont just go in there saying "I need IT support." Be specific. What kind of support? 24/7 help desk? Server maintenance? Data backup and recovery? Cybersecurity? The more details you have, the better the MSA will be tailored to your business, and the less likely you are to run into nasty surprises later. Think of it like ordering a pastrami on rye – you wouldnt just say "I want a sandwich," right? You gotta specify!


Then, research, research, research! Dont just pick the first MSP (Managed Service Provider) that calls you. Get quotes from at least three or four. Ask for references. Talk to those references!

How to Negotiate a Managed Service Agreement in NYC - managed it security services provider

  1. check
  2. check
  3. check
  4. check
  5. check
  6. check
  7. check
  8. check
  9. check
  10. check
  11. check
  12. check
  13. check
  14. check
  15. check
Find out what their experience was like. Did the MSP deliver on their promises? Were they responsive? Did they nickel and dime them with hidden fees? Also, check online reviews, but take them with a grain of salt.

How to Negotiate a Managed Service Agreement in NYC - managed it security services provider

  1. check
  2. managed it security services provider
  3. managed service new york
  4. check
  5. managed it security services provider
  6. managed service new york
  7. check
  8. managed it security services provider
  9. managed service new york
  10. check
  11. managed it security services provider
  12. managed service new york
  13. check
  14. managed it security services provider
Some people are just never happy, ya know?


Okay, now comes the actual negotiating. This is where things can get tricky.

How to Negotiate a Managed Service Agreement in NYC - managed services new york city

  1. managed service new york
  2. managed it security services provider
  3. managed service new york
  4. managed it security services provider
  5. managed service new york
  6. managed it security services provider
  7. managed service new york
  8. managed it security services provider
  9. managed service new york
  10. managed it security services provider
  11. managed service new york
  12. managed it security services provider
  13. managed service new york
  14. managed it security services provider
  15. managed service new york
Dont be afraid to haggle! Everything is negotiable, even if they tell you it isnt. Focus on the scope of services, the service level agreements (SLAs), and the pricing.


About SLAs, these are super important. An SLA basically guarantees a certain level of service. For example, it might say the MSP will respond to critical issues within 30 minutes. If they dont meet that SLA, you might be entitled to a discount or other compensation. Make sure the SLAs are clearly defined and measurable. Vague language is your enemy here.


And speaking of pricing, look out for hidden fees! Are there extra charges for after-hours support?

How to Negotiate a Managed Service Agreement in NYC - managed service new york

  1. managed services new york city
  2. managed it security services provider
  3. check
  4. managed services new york city
  5. managed it security services provider
  6. check
  7. managed services new york city
  8. managed it security services provider
  9. check
What about onboarding fees? What about if you need them to do something outside of the standard scope of services? Get everything in writing, and make sure you understand all the terms and conditions. And dont be afraid to push back if something seems unreasonable.


Another thing to consider is the termination clause. What happens if youre not happy with the service? How much notice do you have to give? Are there any penalties for early termination? You wanna make sure youre not locked into a contract that you cant get out of.


Finally, get a lawyer to review the MSA before you sign it. check Seriously, this is worth the money.

How to Negotiate a Managed Service Agreement in NYC - managed services new york city

  1. managed it security services provider
  2. check
  3. managed it security services provider
  4. check
  5. managed it security services provider
  6. check
  7. managed it security services provider
  8. check
  9. managed it security services provider
  10. check
  11. managed it security services provider
  12. check
  13. managed it security services provider
A good lawyer can spot potential pitfalls and make sure youre protected. They know the legal jargon and can help you understand the fine print. Plus, having a lawyer on your side shows the MSP that youre serious and arent gonna be easily taken advantage of.


Look, negotiating an MSA in NYC can be a challenge, but its definitely doable. Just do your homework, be prepared to negotiate, and dont be afraid to walk away if the deal doesnt feel right. And remember, a good MSA isnt just about getting the lowest price. Its about getting the right level of service at a fair price. Good luck, ya hear?

How to Find a Managed Service Provider Specializing in Your Industry in NYC