What is a Service Level Agreement (SLA)?

managed services new york city

What is a Service Level Agreement (SLA)?

Okay, so, whats a Service Level Agreement, right? (Its a mouthful, I know!). Basically, its like...

What is a Service Level Agreement (SLA)? - managed it security services provider

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a promise. managed service new york A pinky promise, but like, a really official, legally-binding one. Think of it this way, youre hiring someone, or some company, to do something for you – maybe its your internet provider, maybe its the company that manages your cloud storage, or even the people who fix your computers at work!


An SLA, that service level agreement, spells out exactly what you can expect from them. And its not just "well try our best," oh no. Its much more specific than that! Itll say things like "We guarantee 99.99% uptime" (meaning your system will be working almost all the time, which is good!).

What is a Service Level Agreement (SLA)? - managed service new york

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Or "Well respond to your support tickets within one hour." or even, "Well fix any major issues within four hours."


Without a SLA, youre kinda just hoping theyll do a good job. managed it security services provider managed services new york city But with one? You got like, recourse, ya know? managed it security services provider Like, if they dont meet their promises, like if your website keeps crashing because they promised 99.99% uptime and its more like 80%, then you might be entitled to some kind of compensation (like a refund or something!).


It also kinda sets expectations, too.

What is a Service Level Agreement (SLA)? - managed services new york city

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Like, maybe you think they should be fixing things instantly, but the SLA says they have four hours. It helps avoid misunderstandings and keeps everyone on the same page! Its a really important document, especially when you are relying on these guys! So, always read the fine print, even if its boring- because it really actually matters! managed services new york city It is kinda important!


Its not always perfect, of course. Like, sometimes the language is super confusing, or the penalties for not meeting the SLA are kinda weak. And sometimes, honestly, companies will try to wiggle out of it. But still, having an SLA is way better than not having one at all! managed service new york It protects you! It sets a standard. Its like... check a safety net! And who doesnt like having a safety net!
Read it carefully!
It is important!
It is a contract!
It is good to have!
It is better than nothing!
It is a promise!
It is a pinky promise!
It is official!
It is legally binding!
It protects you!
It sets a standard!
It is a safety net!
It is important to read the fine print!
It is important to understand the language!
It is important to know the penalties!
It is important to know your rights!
It is important to have a good SLA!


It is a good thing!
It is a great thing!
It is a wonderful thing!
It is an amazing thing!
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It is a super thing!
It is a cool thing!
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It is an honest thing!
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It is a virtuous thing!
It is a moral thing!
It is a good thing to have!
It is a Service Level Agreement!
It is an SLA!
Wow!