Okay, so, youre thinking about gettin some IT managed services for your NYC business, right?
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First off, (and this is super important), what are you expecting from this service? Seriously, write it down! Are you hoping theyll just keep the lights on, fixin things when they break?
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Next up, the Service Level Agreement, or SLA (its like, the key to the whole thing!). managed service new york This is where they promise, in writing, what theyll actually do. Pay close attention to response times! Like, if your server crashes at 3 AM on a Saturday, how quickly will they be on it?
How to Evaluate NYC IT Managed Services Contracts - managed services new york city
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Then, theres the, uh, scope of services.
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Also, think about security! In todays world, (especially in NYC!), cybersecurity is crucial. What security measures are they offering? Are they doing regular security audits? Do they help with compliance regulations, if you need that? managed services new york city And whats their data backup and disaster recovery plan? (You really need a good one of those!)
And finally, (but its still important!), look at the contract length and termination clauses.
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Evaluating IT managed services contracts isnt exactly a walk in Central Park, but doing your homework upfront will save you a lot of headaches (and money!) down the road! Good luck with that!