How to Negotiate an IT Managed Services Contract in NYC

How to Negotiate an IT Managed Services Contract in NYC

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Alright, so youre lookin to get an IT managed services contract in NYC, huh? Big city, big deals, gotta be smart about it. It aint just about finding someone who can fix your computer when it throws a hissy fit (though thats important, obviously!). Its about crafting a deal that actually works for your business.


First off, dont just jump at the first shiny offer you see. Do your homework! Talk to a few different providers. See what they offer, what their strengths are, and, crucially, what their weaknesses might be.

How to Negotiate an IT Managed Services Contract in NYC - managed service new york

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Ask around, too! managed services new york city Other businesses in your area probably have experience with different providers. Get the inside scoop, you know?


Then, when youre actually looking at contracts, pay attention to the details. I mean, really pay attention. Whats included? Whats not included? Are there extra charges for after-hours support? What about if you need them to come on-site? These things can add up quick, and you dont want any nasty surprises later on.


Scope of services is huge, people! Be specific about what you need. managed services new york city Dont just say "IT support." Say "We need 24/7 monitoring of our servers, weekly backups, helpdesk support for 50 employees, and cybersecurity protection against ransomware." The more specific you are, the less wiggle room they have to charge you extra for things later. Think of it like ordering a fancy coffee – you wanna say exactly what you want so they dont put whipped cream on it when you hate whipped cream, ya know?!


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And dont be afraid to negotiate! check Everything is negotiable. The price, the terms, the response times... everything! If you think something is too high, tell them. If you want something added to the contract, ask for it. The worst they can say is no. But sometimes, theyll say yes!


Service Level Agreements (SLAs) are super important, too. These outline the level of service you can expect. Whats their guaranteed uptime? How quickly will they respond to a critical issue? Make sure these SLAs are clearly defined and that there are penalties if they dont meet them. Nobody wants to be stuck waiting hours for someone to fix a crashed server when youre losing money every minute!


Finally, get it all in writing! Dont rely on verbal promises. Get everything documented in the contract. This is your protection if things go wrong. And maybe have a lawyer look it over, just to be safe. Its an extra expense, sure, but it could save you a lot of headaches (and money) down the road. managed service new york Good luck!

How to Negotiate an IT Managed Services Contract in NYC