How to Evaluate the Performance of Your NYC Managed Services Provider

How to Evaluate the Performance of Your NYC Managed Services Provider

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Okay, so youve got a Managed Services Provider (MSP) handling your IT in the Big Apple, right?

How to Evaluate the Performance of Your NYC Managed Services Provider - managed services new york city

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Thats awesome, frees you up to, ya know, actually run your business. managed services new york city . But, like, how do you know theyre doing a good job? managed it security services provider Are they just taking your money and, like, hoping nothing breaks? Its time to figure out how to evaluate their performance, and it aint rocket science, I promise.


First things first: Response Time. I mean, seriously, if your server crashes and youre waiting, like, hours for them to even acknowledge the problem, thats a HUGE red flag. You should have Service Level Agreements (SLAs) in place. (Check your contract for these things!

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    Seriously, do it!). managed service new york These SLAs spell out exactly how quickly they should respond to different types of issues. Are they meeting those targets? If not, you got grounds for a serious conversation, maybe even a discount...or a new MSP.


    Then theres Uptime. How often are your systems actually working? Downtime costs you money, plain and simple. Your MSP should be proactively monitoring your systems to prevent outages before they happen. And if something does go down, they should be able to fix it quick.

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    Ask for reports on uptime.

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      Dont just take their word for it. Numbers dont lie, even if people do (sometimes).


      Next up: Communication. Are they keeping you in the loop? Do you understand what theyre doing? Are they explaining things in plain English or are they throwing around a bunch of technical jargon that makes your head spin?

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      managed services new york city (Like, seriously, whats a "TCP handshake" anyway?). A good MSP will communicate clearly and regularly. Regular meetings are a must, even if its just a quick video call to touch base.


      Dont forget about Security. This is, like, super important. Are they keeping your systems secure from cyber threats? Are they patching security holes promptly?

      How to Evaluate the Performance of Your NYC Managed Services Provider - managed service new york

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      managed service new york Do they have a plan in place in case of a data breach? Ask them about their security protocols. Demand to see evidence that theyre taking security seriously. (Think firewalls, anti-virus, regular security audits, the whole shebang).


      And finally, Proactive vs.

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      Reactive. managed services new york city Are they just fixing problems as they come up, or are they actually preventing problems in the first place? The best MSPs are proactive. Theyre constantly looking for ways to improve your IT infrastructure and prevent future issues. Theyre suggesting upgrades, implementing new technologies, and generally making sure your IT is running smoothly. If theyre only showing up when somethings broken, thats not a good sign. managed it security services provider They should be, like, actively making your life easier.


      So, there you have it. A few simple ways to evaluate the performance of your NYC MSP. check Keep an eye on these things, and youll be well on your way to making sure youre getting your moneys worth. If they arent cutting it, dont be afraid to shop around. There are plenty of other fish in the sea...err, MSPs in New York. Good luck!